Bulk Billed Sleep Studies Available - Find Out More
Find a Clinic
48 Locations
  1. Home
  2. Customer Service
  3. Shipping & Handling

Shipping & Handling

Shopping online with Sove CPAP Clinic has never been faster and easier.

We offer different delivery and pick up options to ensure that you receive your order safely and swiftly. If you have any questions regarding our shipping options, please give us a call on 1300 76 29 39.

Standard Post Delivery

  • Free standard delivery now on all orders over $100.00 AUD.
  • Orders $100 or less have a flat standard shipping and handling fee of $9.50 AUD.
  • Allow for 2-7 business days for delivery to metro locations
  • Allow for 4-10 business days for delivery to regional locations including Western Australia, Queensland and Northern Territory

Express Post Delivery

The following rates will be charged for express delivery (1-3 business days):

  • Small parcel express (packages under 1kg)- $11.95 for orders above $100.00 or $19.50 for orders $100.00 or less
  • Medium parcel express (packages 1-2.5kg)- $19.50 for orders above $100.00 or $29.50 for orders $100.00 or less
  • Large parcel express (packages 2.5-4.5kg)- $35.00 for orders above $100.00 or $40.00 for orders $100.00 or less
  • Extra Large parcel express (packages over 4.5kg)- $45.00 for orders above $100 or $50.00 for orders $100 or less

Same Day Courier Service – Metro Sydney ONLY

Same day courier delivery is now available for suburbs within Metro Sydney during business days. To be eligible for the same day courier service, orders must be placed before 1:00pm AEST and paid for by Credit Card/Eway. For orders placed after 1:00pm AEST, it will be delivered the following business day. Pricing depends on postcode and will be calculated on checkout. As we will be subject to Courier and warehouse availability, to confirm this service is available, we suggest you contact us on 1300 76 29 39 before placing your order. In the event we will cannot fulfil this same day service we will contact you to make alternate arrangements.

Free Click & Collect

Sove CPAP Clinic offers free click & collect service from selected stores in New South Wales and Victoria. To avoid disappointment, please DO NOT attempt to collect your order from a store location unless you have contacted us on 1300 76 29 39 first or have received an email confirmation.

Coronavirus Impacts

Australia Post is working hard to deliver as safely and quickly as possible, but the impacts of the pandemic may cause some delays. You will be able to continue track the progress of your delivery using the Tracking Number provided with each order. Thank you for your patience.