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Warranty & Returns

Limited Manufacturer’s Warranty

Any goods purchased at Sove CPAP Clinic will be entitled to receive warranties provided by the manufacturer. These are subjected to the Terms and Conditions under their warranty programs. We are happy to handle warranty claims or repair procedures on your behalf with the manufacturer, however all postage and delivery charges will be borne by you.

Product Standard Manufacturer Warranty Period
CPAP, APAP and BiPAP devices Only 2 years
Mask and Mask Consumables (i.e. cushion (except memory foam), frame, headgear, clips, short tube, connector) 90 days
Standard/Heated Tubing 90 days
Humidifier Chamber 1 year
DC Converters 1 year
CPAP Battery 6 months
Power Supply Unit 2 years

Please contact us on 1300 76 29 39 to find out if your specific product is still within manufacturer’s warranty.

What is not covered under the limited warranty?

The limited manufacturer’s warranty does not cover:

  1. Any damage caused as a result of improper use, abuse, modification, alteration of the product, water ingress and other defects not related to material or workmanship.
  2. Repairs carried out by any third party service organisation that has not been expressively authorised by the manufacturer
  3. Any damage, contamination due to cigarette, pipe, cigar or other smoke
  4. Any damage caused by exposure to ozone, activated oxygen or other gases.

NOTE: The limited manufacturer’s warranty is non-transferable and is void on product sold, or resold outside of the original purchase. Limited manufacturer’s warranty claims on defective product must be made by the initial consumer at the point of purchase.

How to make a warranty claim?

Please contact us on 1300 76 29 39 to make a warranty claim over the phone. Make sure you have the following information on hand:

  • First and last name
  • Order number (if purchased online)
  • Clinic location (if purchased in clinic)
  • Product details (i.e. brand, model)
  • Serial number (only applicable to machine purchases)

In some circumstances, we may need to further verify warranty details with the specific manufacturer of your product.

Exchanges and Returns

Please choose your items carefully as we are not obliged to provide an exchange or refund for the following circumstances:

  1. Changed of mind
  2. Made a wrong selection
  3. Found the goods cheaper elsewhere after purchase

Any refund or exchange for non-faulty items is provided at our discretion and is subject to the satisfactory return of the product. Please contact us on 1300 76 29 39 prior to the return to confirm if it is acceptable. Products must be received within 10 days of the original invoice date to be considered for a refund or exchange. When returning the product include your details and a copy of the invoice. Due to health regulations, any sealed items (such as masks) which have been opened will not be accepted. Credits will not be applied until Sove CPAP Clinic has received the item and is satisfied that it is in original saleable condition. We recommend that you take up insurance when returning products as we accept no liability for undelivered items or items damaged during delivery.

Upon receiving your return, if it is deemed as satisfactory condition, we will be able to assist you with processing either an exchange or refund. Please note for exchanged items, all postage and delivery charges will be borne by you. For refunds, once a credit has been approved, we reserve the rights to deduct a 15% restocking fee from your total refundable amount for postage/deliver and restocking costs.