The CPAP Clinic Terms & Conditions
1. Sale Terms
1.1 All goods remain the property of The CPAP Clinic until full payment is received.
1.2 For direct deposits, once we receive a Bank Deposit Slip your order will be processed.
1.3 For electronic direct deposits, please allow 2-3 business days as this is usually the time it takes banks to effect the transaction for the amount to show in our bank account.
1.4 For cheques, allow 5 business days to cheques to clear. Dishonoured cheques will incur a charge of $20 recovery fee.
1.5 All prices and offers are subject to change without notice. Internet special prices may be available only for products purchased through the internet. Products purchased through our clinics may incur a higher cost.
1.6 We will endeavour to process and deliver your orders as soon as they are received and payment processed satisfactorily. On occasions they may be delays in delivery for various reasons. We will refund any Express Delivery Fee paid, but we accept no liability for delay and orders may not be cancelled for reasons of delay.
1.7 All prices listed are in Australian Dollars (AUD) unless otherwise stated.
2. Product Returns / Warranties
2.1 Any goods purchased will be entitled to receive warranties provided by the manufacturer on the terms and conditions under their warranty programs. In most cases, masks have a 3 month warranty and CPAP machines have a 2 year warranty.
2.2 Any faulty items must be received at our head office within 14 days of the invoice date. If upon the return of the goods we are satisfied that the manufacturer’s warranty applies, we will, at our discretion, either arrange for the defective goods to be repaired or deliver a replacement item product to you as soon as possible. If you would like a replacement item to be shipped to you before we receive the returned faulty item, we may charge you the cost of the replacement item in full and issue you with the credit once the faulty item is received and verified to be within the terms of the manufacturer’s warranty.
2.3 We are happy to handle warranty claims or repair process on your behalf. All postage and delivery charges will be borne by you.
2.4 We will meet all consumer guarantees under legislation, however any other conditions which may be implied are hereby excluded.
2.5 Please choose carefully as we are not obliged to provide an exchange or refund where you have simply changed your mind, made a wrong selection or found the goods cheaper elsewhere after your purchase.
2.6 Any refund or exchange for non faulty items provided at our discretion is subject to the satisfactory return of the product. Please contact us prior to the return to confirm that we will accept it. When returning the product include your details and a copy of the invoice. A credit will be provided less all applicable postage/delivery costs plus 15% handling and restocking fee. The products must be returned in original saleable condition. Due to health regulations, any sealed items (such as masks) which have been opened will not be accepted. Credits will not be applied until The CPAP Clinic has received the item and is satisfied that it is in original saleable condition. Products must be received within 10 days of the original invoice date to be considered for a refund or exchange.
2.7 Before returning products to us, whether for warranty claims, repairs, or return, be sure to contact us to confirm the return address and process so we can identify your product when we receive it. We recommend that you take up insurance when returning products as we accept no liability for undelivered items or items damaged during delivery.
3.1 Following your purchase, if you would like support for any of the products please contact us on 1300 76 29 39. You can also request a face to face appointment at one of our clinics. Please call us to arrange an appointment.
Head Office / All Correspondence to:
32 Elizabeth Street
Ashfield NSW 2131
T: 1300 76 29 39
F: 1300 46 90 87
NSW: Ashfield | Burwood | Bankstown | Fairfield | Hurstville | Maroubra | Liverpool | Woolloomooloo
VIC: Berwick | Boronia | Frankston | Glen Waverley
QLD: Springfield Lakes